CASES
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1
STEP 01
TRY TO SOLVE IT AT LOCAL LEVEL!
Gather all the relevant information, read the XPP and contact the person who opened the case. Then contact all the parts involved in the situation (individually) and make a proposal!
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2
STEP 02
LOCAL SOLUTION HAS FAILED? ECB THEN!
If the situation has not been solved at local level, then you will need to raise a case. ECB will evaluate the case, assess its legibility, contact all parties involved in the situation, re-check the violations to the XPP, search for clarifications and re-negotiate solutions together with the LCs and the corresponding ECB.
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STEP 03
UNSUCCESSFUL? STILL WITH ECB!
If the negotiations at national level fail, ECB will fill in the "Official Case Application" and send it to the counter entity. This document has relevant information regarding the case, including proofs and possible solutions – and, once sent, the counter entity will have a week to reply to it. Lastly, ICB will participate in the arbitration of the solution.
GLOSSARY:
LC: Local Committee;
SE: Sending Entity:
HE: Hosting Entity;
OP Taker: an institution which hosts an exchange opportunity, such as a company or a NGO;
ECB: Entity Control Board, the last decision-making body on a national level regarding the Exchange Programme Policies and the National Quality Regulation Principles;
ICB: Internal Control Board, a global controlling body which arbitrates cases of exchange quality and ER and Partnership Principles of AIESEC entities. The ICB is responsible for following some cases up and arbitrating solutions when necessary.
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For more information about the terms mentioned above, please visit the Global Compendium and its Supporting Document!
